Shipping & Returns
Shipping Policy
We currently ship within the United Kingdom&EU
*Processing Time
Orders are processed within 1–3 business days after payment confirmation.
*Delivery Time
Estimated delivery time is 3–7 business days, depending on your location and the shipping method selected at checkout.
Please note that delivery times are estimates and may vary due to factors beyond our control (courier delays, holidays, etc.).
Shipping costs, if applicable, are displayed at checkout before payment.
Return & Exchange Policy
Right to Cancel (Change of Mind)
You have the legal right to cancel your order within 14 days of receiving your items, without giving any reason.
To exercise your right to cancel, you must notify us within 14 calendar days of delivery.
Return Conditions
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Items must be returned unused, in their original condition and packaging
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You are responsible for return shipping costs unless the item is faulty or incorrect
Refunds
Once we receive and inspect the returned item(s), we will issue a refund within 14 days.
Refunds will be made to the original payment method.
Faulty or Incorrect Items
If you receive an item that is faulty, damaged, or incorrect, please contact us as soon as possible.
In such cases, we will cover the return shipping costs and offer a full refund or replacement.
Contact Us
For returns or shipping inquiries, please contact us via email: contact@fiestal-store.com